Dr. Ferri Abolhassan
Federal Network Agency for Electricity, Gas,
Telecommunications, Post and Railway
53113 Bonn, Germany
Responsible for content Exclusion of liability
Christina Kiehl, Senior Vice President Customer Development & Digital Success
53227 Bonn, Germany
Telekom Deutschland GmbH does not assume any guarantee that the information provided on this website is complete, correct and up-to-date in each case. In particular, Telekom Deutschland GmbH does not assume any liability for content that is identified as third-party content either expressly or otherwise. Telekom Deutschland GmbH is not responsible for ensuring that such content is complete, correct, up-to-date and legal and does not violate the legal rights of the third parties in an unacceptable manner. This also applies to contents of external websites accessed via a link.
Telekom Deutschland GmbH reserves the right to make changes to or amend the provided information or remove it without prior notice.
Telekom Deutschland GmbH under no circumstances assumes liability for damages that occur due to lacking usage options or data losses in conjunction with the use of documents or information or performing services that are accessible on this website. Dispute resolution
- Information on consumer dispute resolution according to § 36 Consumer Dispute Resolution Act (VSBG)
Consumer Mediation Body Telecommunications of the Federal Network Agency in Bonn
In order to settle a dispute with Telekom regarding the cases specified in § 47a TKG, the customer can initiate conciliation proceedings by submitting a request to the Telecommunications Consumer Mediation Board of the Federal Network Agency in Bonn (Consumer Mediation Board). Deutsche Telekom is prepared to participate in conciliation proceedings initiated by the Federal Network Agency.
The contact details of the Consumer Mediation Board are:
Federal Network Agency
Consumer Mediation Board
Telecommunications (Referat. 216)
PO Box 80 01
In addition, Telekom does not participate in dispute resolution proceedings before another consumer arbitration body. Telekom is more interested in resolving disputes with its customers directly. Please contact Deutsche Telekom's customer service.
- Information on online settlement of disputes pursuant to Article 14 (1) of the ODR-VO
The EU Commission provides a platform for online dispute resolution (OS platform) of consumer disputes arising from online sales contracts and online service contracts. You can reach this platform on the Internet at: https://ec.europa.eu/consumers/odr